FAQs

How do I get to you?

• Once we have received your reservation and payment has been processed, you will receive an email with detailed directions on how to find us. If you do not receive this, please check your spam inbox, or contact us if you haven’t received it.

Is there a taxi firm I can contact to book a ride back?

• There are several local firms which we have used and can be booked in advance. We have used the following firms in the past:
  • Wonky Wheels 01453 767878 

What if I need to change/cancel my reservation?

• Please contact us at least 48 hours before your tour date if you need to amend or cancel your reservation. We will offer a full refund or can re-book you for another date with 48 hours notice. I’m afraid we cannot offer refunds if you cancel your booking with less than 48 hours notice. If circumstances are beyond your control, please get in contact with us.

I have a gift voucher which I’d like to use against my booking; how can I do this?

• If you have received a gift voucher, you will have a voucher code included. Please select your dates as normal and add to the basket. The gift voucher code can be entered at the check-out and this will deduct the value of the gift voucher from your order. Please note that if your email/voucher states that you have a ‘coupon code’ then this should be entered in the coupon code box at the check-out. If the full value of your voucher has not been used on this purchase, then the balance will remain to be used on another purchase.